Covid-19 Prevention Policy
Here at Dingle Surf we are taking the Covid 19 pandemic seriously. We shut down our shop early to protect our staff, family and our customers, and have been abiding by all the guidelines that have been set by the government - we haven’t seen a beach in weeks! Soon it will be time to reopen our doors and we wanted to let you all know how hard we have been working to ensure you can shop with us safely and with confidence when we reopen our doors on June 12th.
New Socially Distanced Shop Layout
We shall be operating a strict one family/friend unit in the shop at all times policy. Our store is quite small so we have implemented a new one way system. Follow the signs on the floor and you will be guided through all areas of the shop. Due to these changes you may experience wait times to get into the store. We ask for your patience and consideration and once you enter the shop that you keep your browsing to 10 minutes max.
Click & Collect with Extended Returns
The best way to shop in this “new normal” is to buy online in advance. Everything we have is available on www.dinglesurf.com and you’ll find a new free ‘shop collection’ option at the checkout. We will immediately pack your order and let you know when its ready to collect. If you are waiting in line to enter the shop we have free on-street WiFi so you can browse while you wait. There are currently no official guidelines on trying on clothes, but we believe that for now we cannot allow it. Instead we have extended our returns policy from 28 to 40 days so you have plenty of time to decide if it is right for you. Any items being brought back to us will be held in quarantine for 72 hours before being put back on the shelves.
We pride ourselves on being the wetsuit experts and many of you will have benefitted from getting sized by one of our trained staff to find the right suit for you. This is a core service that we want to continue to provide. With this in mind once we reopen you will be able to book a wetsuit fitting on our website so we can ensure that you or your child gets the correct fit. It can take a while to find the right wetsuit so we are limiting the times for fittings to the mornings between 10:15-12:30. Any suits bought outside of this time will have to be taken home to try. We have plenty of stock so we will be able to rotate the suits that have been tried on.
Our Surf School & SUP Tours
For now our Surf School and SUP Tours will remain closed. We will miss all of our students, especially our Summer Camp regulars, but we feel we would not be able to give you the hands on tuition in which you are accustomed to and we are not willing to compromise on this. We have a large range of surfboards and wetsuits for hire which must be booked in advance online. Any equipment that is hired will be properly cleaned, sterilised & quarantined before they can be used again.
We ask where possible that you use contactless payments for any purchases. Or ask a member of staff to send the payment options direct to your phone, this will give you more options of how to pay such as PayPal.
Health & Safety
We shall be closely following all of the Government guidelines and our store will be regularly cleaned and disinfected. We ask that you use the hand sanitiser provided as you enter the store. All staff will be provided with relevant and appropriate PPE equipment should they need it. And if you are feeling ill or unwell then we ask you to refrain from shopping with us until you feel better.
- Wash hands properly and regularly
- Cover your mouth when coughing and sneezing
- Avoid touching your eyes, nose or mouth if your hands are not clean
This may all feel very different, but hope to still have the same great style and vibe here at Dingle Surf. We look forward to seeing as many of you as possible once the travel restrictions are lifted.